At Canado-Nacan Équipements, we place a high importance on protecting your privacy. This policy explains our standards for managing personal information, in accordance with the Act respecting the protection of personal information in the private sector (Law 25) in Quebec. We are committed to treating your data with total transparency and protecting it against any misuse or unauthorized access. By using our website, you agree to the practices described below.
1. Governance and responsibility
We have established strict internal rules to manage the collection and protection of sensitive data. With this in mind, every member of our team receives ongoing training on confidentiality. Data protection is built into our services from the very beginning, and we keep precise records on how collected information is used. Our processes are reviewed annually to ensure they remain effective and compliant.
2. Type of personal information collected
We only collect the information necessary to conduct our business. This includes your identity (first and last name) as well as your contact details (email address and phone number) to ensure proper follow-up. The name of your organization also allows us to personalize your file. Any information sent via our online forms is recorded, and payment data related to your transactions is processed according to strict banking security protocols.
3. Use of cookies
Our website uses cookies to save your preferences and analyze your browsing history, making your future visits easier. While you can configure your browser to block these files, please note that this may limit access to certain essential features of the site.
4. Purposes of data processing
Every piece of information collected serves a specific business purpose: to answer your requests for information, produce accurate quotes, and efficiently manage your orders. Your information also facilitates our after-sales service and the sending of technical updates. We process your data legally and transparently, never using it for anything other than its original purpose.
Your consent is the legal basis for our processing; it is obtained in a clear, free, and informed manner. You may withdraw this consent by contacting our Privacy Officer; however, please note that doing so may restrict our ability to offer you certain services.
5. Sharing information with third parties
We never sell or rent your personal information for marketing purposes. However, your information may be shared with trusted partners (such as delivery services and IT hosting providers) bound by strict confidentiality agreements. These third parties use your data exclusively to fulfill the tasks we assign to them. Some providers may store data outside of Quebec. In such cases, we conduct a privacy impact assessment to ensure that the protection offered is equivalent to our local standards.
6. Security and data retention
We use advanced physical and software security measures, including data encryption during transfers and the use of modern firewalls. Access to data is limited to authorized employees only, and we conduct regular audits to prevent any vulnerabilities. We keep your information only as long as it is needed for our activities or to comply with our legal obligations. Once this period has expired, we securely destroy the data, either by irreversible digital erasure or physical shredding according to industry standards.
7. Rights of individuals
In accordance with Law 25, you have the following rights:
- Right of Access: To view the information we hold about you.
- Right to Rectification: To request the correction of inaccurate or incomplete data.
- Right to Portability: To receive your information in a structured and commonly used technological format.
8. Privacy officer
To exercise your rights or for any questions regarding your data, please contact:
- Marie-Claude Plante: Privacy Officer
- Email: [email protected]
9. Management of privacy incidents
We have a structured protocol in place to respond effectively to any incident. If there is a risk of serious harm, we will immediately inform the Commission d’accès à l’information du Québec (CAI) as well as the individuals concerned. Every event is recorded in our internal register to continuously strengthen our security measures.
10. Changes and contact
This policy is regularly updated to reflect changes in the law, with amendments taking effect as soon as they are published. We invite you to review it periodically. If you have any concerns, we will handle your request with the utmost diligence.